📋 Frequently Asked Questions
Answers to all your questions at bh99a
From deposits and withdrawals to VIP benefits and account verification — find clear, detailed answers to the most frequently asked questions about bh99a here.
bh99a is a safe and reliable online gaming platform for players in Bangladesh. Whether you are opening an account for the first time or have been playing for a while, questions can come up at any time. On this FAQ page we have compiled the most common questions across four main topics — VIP benefits, verification and documents, withdrawals, and deposit methods. If you cannot find your answer here, reach out to our 24/7 live chat or email us at [email protected].
VIP Benefits VIP
bh99a has four VIP levels — Bronze, Silver, Gold and Platinum. Bronze members receive up to 0.4% weekly cashback. That rate increases to 0.8% at Silver, 1.1% at Gold, and up to 1.5% at Platinum. Higher levels also come with priority support, exclusive offers, and faster service.
The more actively you play and engage on bh99a, the faster you can move up to a higher level. While there is no fixed turnover threshold, regular gameplay, active participation, and a long-term relationship with the platform are the key factors for level advancement. You can track your weekly progress in your account.
At the end of each week, your cashback is calculated based on your VIP level and credited directly to your bh99a account. The cashback rate varies from Bronze to Platinum. You can use the funds to play games or withdraw them once eligibility conditions are met. Your current cashback status is visible in the VIP section of your account.
Yes. In addition to the maximum 1.5% weekly cashback, Platinum members enjoy priority live chat support, personalised offers, and faster withdrawal processing. bh99a also provides exclusive promotional opportunities to high-tier VIP members that are generally not available at lower levels.
If you remain inactive for an extended period or fail to maintain the platform's required activity level, your VIP level may be reassessed. However, earned benefits are not cancelled without notice — full details are available in bh99a's terms and conditions. Contact the support team if you have any questions.
Verification & Documents KYC
bh99a may request identity verification before your first withdrawal or after significant transaction activity on your account. This is a standard security measure that keeps your account protected and prevents unauthorised use. Submitting your documents promptly ensures there are no delays in processing your transactions.
A Bangladeshi National ID (NID), passport, or driving licence are generally accepted as valid identity documents. The document image must be clear, legible, and not expired. Proof of address may also be required in certain cases. Contact the support team to find out exactly which documents are needed.
The name registered on your bh99a account must exactly match the name on your bKash, Nagad, Rocket, or Upay wallet and your bank account. A name mismatch can cause withdrawals to be held. Make sure you enter the correct name at registration — the one shown on your identity documents.
All documents uploaded to bh99a are secured with SSL encryption. Only authorised members of the verification team can view them for the necessary processing steps. Your personal documents are not shared with any third parties. Please read our privacy policy for full details.
Verification is generally completed quickly once clear and correct documents are submitted. During busy periods there may be a slight delay. If a document is unclear or additional information is needed, the support team will let you know. To speed up verification, submit all information at once and make sure everything is accurate.
Withdrawals Withdraw
The minimum withdrawal amount at bh99a is ৳1,000. Withdrawal requests below this amount cannot be processed. Make sure your available balance is at least this amount before requesting a withdrawal. Contact the support team directly for information on the maximum withdrawal limit.
Standard withdrawal processing at bh99a takes between 10 and 45 minutes. In most cases, funds reach your bKash, Nagad, Rocket, or Upay wallet or bank account within that time. Bank transfers may occasionally take longer due to the bank's own processing time.
If your withdrawal is pending, first confirm that your account is fully verified and that your name matches everywhere. If more than 45 minutes have passed and you still have not received your funds, contact us via live chat or at [email protected]. The support team will review the transaction and resolve it promptly.
No. Withdrawals at bh99a can only be made to a wallet or bank account registered in your own name that matches the name on your bh99a account. Sending funds to a third-party wallet is not permitted for security reasons and such requests will be declined.
Yes, once the wagering requirement is met. For example, if you receive a ৳2,000 bonus, you need to wager 15 times that amount — ৳30,000 — before winnings from the bonus become withdrawable. Wagering is calculated on the bonus amount only, not on the deposit amount.
bh99a does not charge any additional platform fees on withdrawals. However, your bank or mobile financial service provider (such as bKash, Nagad, or Rocket) may apply their own small charges. It is worth checking the terms of your chosen payment method before withdrawing.
How to Deposit Deposit
bh99a currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major Bangladeshi banks). The minimum deposit amount is ৳300 for all methods. Mobile wallets are particularly popular for their ease and speed.
To deposit with bKash, log in to bh99a and go to the Deposit section. Select bKash, enter your bKash number and the amount. Then open the bKash app or dial *247# and send the payment to the number shown under the "Payment" option. Once the payment is complete, your account balance is usually updated quickly.
Yes, the process is essentially the same. On the deposit page, select Nagad, enter the amount, and complete the payment through the Nagad app or by dialing *167#. Make sure the name on your Nagad account matches the name on your bh99a account. Your balance will be updated once the deposit is confirmed.
First, collect the confirmation message (transaction ID) from your wallet or bank. Then contact bh99a via live chat or at [email protected] and provide the transaction ID along with the time of the deposit. The support team will verify and resolve the issue promptly. These types of issues are usually corrected quickly.
bh99a does not charge any additional fees on deposits. However, your mobile wallet or bank may apply their own service charges. For example, using the "Payment" option on bKash or Nagad generally incurs no charge, but using "Send Money" may carry a small fee. Make sure you use the correct method.
Yes! bh99a offers a 200% welcome bonus on your first deposit, up to a maximum of ৳15,000. For example, if you deposit ৳1,000 you will receive a ৳2,000 bonus, giving you a total balance of ৳3,000. A 15x wagering requirement applies to the bonus before it can be used. The minimum deposit amount is ৳300.
Still have questions?
Our expert support team is available in both Bengali and English, 24 hours a day, 7 days a week. Reach us directly via live chat or email for any question or issue.
Log in to bh99a
Live Chat
Chat with us directly via live chat for instant help — available 24/7.
Email Support
[email protected] — write to us in Bengali and get a fast reply.