bh99a Terms & Conditions — Complete Guide to Using Our Services
This page presents all terms and conditions related to accounts, bonuses, deposits and withdrawals, and responsible gaming on the bh99a platform in detail.
General Terms
These terms and conditions ("Terms") form a legal agreement between the bh99a platform and its users. By accessing, registering on, or using any service on the platform, you are considered to have fully accepted these Terms.
1.1 Acceptance & Consent
- By creating an account on bh99a, you confirm that you have read, understood, and accepted these Terms.
- If you disagree with any part of these Terms, please refrain from using the platform.
- bh99a reserves the right to modify these Terms at any time. Continued use of the platform after any changes will be considered acceptance of the updated Terms.
1.2 Scope of Application
These Terms apply to all services on bh99a — including sports betting, casino games, slots, fishing games, jackpots, and any new sections added in the future. Any external document or verbal promise that conflicts with these Terms will be considered void.
Account & Registration
2.1 Eligibility Requirements
- Age requirement: You must be at least 21 years old to open an account and play on bh99a. Registration by minors is strictly prohibited, and any suspected account may be closed at any time.
- One account policy: Only one account is permitted per person, household, device, or IP address. Creating multiple accounts will be treated as fraud and all associated accounts will be closed.
- Accuracy of information: All details provided during registration — name, date of birth, contact number, payment information — must be completely truthful and accurate. Providing false information may result in permanent account closure.
2.2 Identity Verification (KYC)
bh99a conducts an identity verification process to ensure a safe gaming environment. The following documents may be requested before processing a withdrawal or at any time deemed necessary:
- Government-issued photo identification (National ID card or passport)
- Recent utility bill or bank statement for address verification
- Proof of ownership of the payment method (where applicable)
If the required documents are not provided within the specified time, the account may be temporarily suspended.
2.3 Account Security
You are solely responsible for the security of your account. Keep your password confidential and do not allow anyone else to use your account. If you suspect unauthorized access, notify bh99a support immediately.
Deposits & Withdrawals
3.1 Accepted Payment Methods
bh99a currently supports the following payment methods:
- Mobile Banking: bKash, Nagad, Rocket, Upay
- Bank Transfer: Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major commercial banks
Deposits from third-party accounts or withdrawal requests in another person's name are not accepted. The payment account must be registered in the user's own name.
3.2 Minimum Limits
Minimum withdrawal amount: ৳1,000
Standard withdrawal processing time: 10–45 minutes
3.3 Withdrawal Process
- Withdrawal requests are processed only from verified accounts. If verification is not complete, the withdrawal request may be delayed.
- Before withdrawing funds earned from a bonus, the associated wagering requirement must be fully met.
- In cases of suspicious transactions or fraudulent activity, withdrawals will be suspended pending an investigation. Additional documents may be requested during this time.
- bh99a reserves the right to decline or limit any transaction, particularly when unusual transaction patterns are detected.
Bonuses & Promotions
4.1 Welcome Bonus
bh99a offers new members a 200% bonus on their first deposit, up to a maximum of ৳15,000. This bonus applies only once and is given to each account one time only.
Example 2: Deposit ৳16,000 and receive the maximum ৳15,000 bonus → total balance ৳31,000
4.2 Wagering Requirement
The wagering requirement for the welcome bonus is 15 times the bonus amount. Wagering is calculated on the bonus amount only, not on the deposit amount.
4.3 General Bonus Rules
- Bonuses are credited only to registered and verified accounts.
- If the same person, household, device, or IP address attempts to open multiple bonus accounts, all associated bonuses will be cancelled.
- Bonus funds cannot be withdrawn directly; only earnings generated after the wagering requirement is met can be withdrawn.
- bh99a reserves the right to modify, suspend, or cancel any promotion or bonus offer.
- Any attempt to exploit bonuses through arbitrage or systematic risk-free betting will be considered a violation of the fair use policy.
Gameplay & Code of Conduct
5.1 Fair Play Policy
bh99a believes in fair play. The games on the platform are operated using software from recognized technology providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, Ezugi, and others). Any form of cheating or fraudulent activity is prohibited.
5.2 Prohibited Activities
- Software manipulation: Using any robot, automated betting software, bot, or artificial intelligence to operate games is strictly prohibited.
- Collusion: Coordinating with other players to gain an unfair advantage or placing bets with the intent to harm other players is prohibited.
- Money laundering: Using the platform to legitimize illegal funds is strictly prohibited and subject to legal action.
- System exploitation: Exploiting technical flaws or bugs in the platform to gain an unfair advantage is prohibited. If such a flaw is discovered, reporting it to support immediately is mandatory.
5.3 Sports Betting
In the sports betting section, bets will be settled based on the final result announced by the relevant authority (such as ICC or FIFA). If an event is cancelled or incomplete, bets may be refunded in accordance with the applicable rules.
Privacy & Security
bh99a places the highest importance on protecting users' personal information. Our full privacy policy can be found here. The key points are summarized below:
- SSL Encryption: All data transfers are protected by industry-standard SSL encryption. Third parties cannot access your transactions or personal information.
- Use of data: Collected personal information is used solely for account management, identity verification, financial transaction processing, and customer service purposes.
- Third-party sharing: User information is not sold or transferred to third parties beyond what is required by legal obligations or fraud prevention.
Responsible Gaming
bh99a believes that gaming is a form of entertainment — not a guaranteed way to earn money. The platform gives the highest priority to responsible gaming.
7.1 Self-Control Tools
- Deposit limits: Users can set daily, weekly, or monthly deposit limits.
- Temporary break: The option to temporarily suspend your account for a set period is available when needed.
- Permanent exclusion: If a user wishes to stop gaming entirely, they can request a permanent self-exclusion.
7.2 Warning Signs
If any of the following signs appear, help should be sought immediately:
- A tendency to place more bets to recover losses
- Lying or hiding behavior related to gaming
- Being unable to stop gaming
- Spending beyond one's means
For more details, visit our Responsible Gaming page.
Account Suspension & Closure
8.1 Account Closure by bh99a
bh99a reserves the right to temporarily or permanently close an account without prior notice in the following cases:
- Violation of any clause of these Terms, particularly rules relating to prohibited activities.
- Providing false or fraudulent information during identity verification.
- Operating multiple accounts or abusing bonuses.
- Suspicious or unusual financial transactions.
- Instructions from law enforcement agencies or a court order.
8.2 Balance After Closure
If an account is closed due to a policy violation, any bonuses and earnings obtained through abuse or fraud will be forfeited. The return of any legitimate deposit amount will be decided on a case-by-case basis.
8.3 Account Closure by the User
A user may request closure of their own account at any time through the support channel. All pending withdrawals must be completed before closure.
Limitation of Liability
To the maximum extent permitted by applicable law, bh99a will not be held liable for the following:
- Indirect losses: Losses caused by internet disconnection, technical errors, or failure of third-party services.
- Gaming losses: Losing money on bets is part of the gaming experience and bh99a is not responsible for it.
- Unauthorized access: Losses arising from unauthorized access to an account due to the user's own negligence.
- Third-party services: Issues arising from disruptions to payment providers or game software developers.
Dispute Resolution
10.1 How to File a Complaint
For any dispute or complaint, first contact our support team. Send a clear written description of the complaint by email ([email protected]) — include your account details, a description of the incident, and any relevant screenshots.
10.2 Resolution Process
- The support team will review the complaint and work toward a fair resolution.
- In case of technical disputes, the game provider's server logs and our system records will be considered as final evidence.
- bh99a's decision will be considered final, however we are committed to always following a fair and transparent process.
Terms & Conditions Changes
bh99a reserves the right to amend these terms and conditions at any time. Users will be notified of significant changes via email or through the platform. It is your responsibility to review this page regularly.
- Continued use of the platform after changes to the terms and conditions will be considered acceptance of the new terms.
- Updated terms and conditions will take effect from the date of publication, unless otherwise stated.
- Subsequent changes will not apply to transactions or bets completed under the previous terms and conditions.
Contact Us
For any questions or complaints regarding these terms and conditions, please contact our support team. We provide assistance 24/7 in both Bengali and English.
Live Chat
Chat directly from within the platform — available 24/7
Email Support
Done reading the terms? Get started now
Log in to bh99a and deposit a minimum of ৳300 via bKash, Nagad or Rocket to get up to ৳15,000 with a 200% welcome bonus.
bh99a Login